Privacy Policy and Cookies Policy

Why do we have a privacy policy?

At Enkeltflytta, your privacy is important to us. We are committed to protecting your personal information in accordance with applicable data protection laws in Sweden, including the General Data Protection Regulation (GDPR). This privacy policy explains how we collect, use, and protect your personal data, and how we use cookies when you interact with our services or visit our website.

This policy applies to personal data collected during the use of our services, such as booking a move, and through our website. The latest version of this policy is always available on our website.

Who is responsible for your personal data?

Enkeltflytta AB, Org. Nr: , is the data controller responsible for your personal data.
Address: Pålvagen 2, 97593, Luleå, Sweden
Phone: 0736104685
Email: info@enkeltflytta.se

You can contact our Data Protection Officer (DPO) via the contact details above for any questions regarding the handling of your personal information.

What personal data do we process?

We collect and process the following types of personal data:

Information you provide directly:

  • Name
  • Contact details (email address, phone number)
  • Address (current and destination for the move)
  • Billing information
  • Preferences or special requests related to your move

 

Information collected automatically:

  • IP address
  • Browser and device information
  • Website usage data (pages visited, services viewed, etc.)

 

Information from third parties:

  • Public records (e.g., for address verification)
  • Marketing and advertising platforms (where consented)

Why do we process your personal data?

We use your data to:

  • Process and fulfill bookings and service agreements
  • Communicate with you regarding your move or inquiry
  • Comply with legal obligations (e.g., tax and accounting)
  • Improve our services and customer experience
  • Send marketing communications (if you have consented)

Marketing via Email

If you have consented, we may send newsletters or promotional offers to your email. You can unsubscribe at any time using the link in the emails or by contacting us.

Profiling and Analytics

We use tools such as Google Analytics to understand how visitors use our website. We collect data including your IP address, visited pages, and actions on the site. This helps us optimize our services and personalize your experience. This profiling is based on our legitimate interest in developing and improving our services.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

Who can access your data?

Your data is only handled by authorized personnel at Enkeltflytta and by service providers we use to fulfill our services (e.g., IT providers, payment processors, analytics tools). All third parties operate under strict data protection agreements in line with GDPR.

Where is your data processed?

Your data is processed within the European Economic Area (EEA). If processing takes place outside the EEA, appropriate safeguards are ensured (e.g., Standard Contractual Clauses).

How long do we store your data?

  • Personal data related to service agreements is stored for 7 years to comply with accounting laws.
  • Email marketing data is stored until you withdraw your consent or unsubscribe.
  • Analytics and profiling data is stored for up to 6 months.

We may retain data longer if required by law or official authority.

Your rights under GDPR

You have the following rights:

  • Access: Request a copy of the data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of data in certain cases
  • Restriction: Limit the processing of your data
  • Objection: Object to processing based on legitimate interest (e.g., profiling, direct marketing)
  • Data portability: Request transfer of your data to another provider

To exercise these rights, contact us via email or post. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).

Use of Cookies

According to the Swedish Electronic Communications Act, visitors must be informed about cookies.

We use cookies to:

  • Enable core functionality (e.g., shopping cart and login)
  • Analyze traffic and usage patterns
  • Improve your website experience

Types of cookies used:

  • Session cookies (deleted when you close your browser)
  • Persistent cookies (saved for up to 2 years, e.g., for analytics)

You can disable cookies in your browser settings. Note that some features, such as the booking system, may not function correctly without cookies.

If you have any questions or concerns about our privacy practices, please contact us at info@enkeltflytta.se.

Last updated: 20/05/2025